Punch-Card Trigger

The trigger "When customer collects N purchases of 'X'" is what powers digital punch card campaigns, letting you reward customers after they purchase a specific product a set number of times. 

If you have a branded mobile app, customers can track their punch card progress right from the app.

Note: This trigger replaces the previous "When customer purchases 'X' N times" trigger with improved functionality and app display support.

Punch-Card Trigger Settings

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Product

Select which product you want to track for the punch card.

• Only TapMango products are supported - TapMango categories are not tracked.
• TapMango Categories created in the Products tab in Portal act as folders to sort individual product. These Categories will not appear in the Product dropdown for you to track.
• You can create a TapMango product and map it to an entire category in your POS (in integrated)

Number of Purchases

The number of purchases the customer needs to make to earn their reward.

Punch Card Tile Name

The title of the punch card tile displayed on your branded app.

• The tile appears on the app's Home and Rewards tabs for all customers.
• If this punch card is location-restricted, the system uses the setting under Advanced Settings > Mobile > Show Rewards for Customer Home Location Only to determine visibility. If enabled, customers will see the tile on both tabs. If not, they will see nothing on the app.

Do not assign multiple vouchers/rewards if the customer exceeds the # of purchases in one transaction

If a customer exceeds the required number of purchases in a single transaction, they will still only receive one voucher - not multiple.

• Example: If you're running a "buy 4 coffees, get 1 free" punch card and a customer buys 12 coffees in one transaction, we will only assign 1 voucher instead of 3.

Do not count the voucher/reward the customer has used as a punch towards the next cycle

When a customer redeems the voucher or points from a punch card campaign, that sale item will not count as a punch towards their next cycle.

• Example: If you're running a "buy 4 coffees, get 1 free" punch card and a customer uses their free coffee voucher, the free coffee they receive will not count as a punch towards the next cycle.

Effective Date

The date you want punch card product tracking to begin. This can be a past, current, or future date.

Note: Unlike other triggers, the effective date can be edited after the trigger has already run - but it can only be changed to a current or future date.

How to Create a Punch Card Campaign

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For step-by-step instructions on setting up a punch card campaign using this trigger, check out the related guide: Create a punch card system: Buy X number of products, get 1 free.

Additional Questions?

As always, if you have any additional questions that aren't covered in this guide do not hesitate to contact us and we'll be happy to help.