Instant Win - Spinner Wheel

This guide covers the Instant Win Spinner Wheel - an interactive, gamified prize wheel that replaces the standard instant win reveal on your tablet. You'll learn what it is, how the odds work, and how to enable it.

Important: The Instant Win Spinner Wheel is currently available for in-store use on tablet only. It is not yet available for Online Ordering.

What Is the Instant Win Spinner?

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The Instant Win Spinner transforms the standard instant win experience into an interactive, gamified moment for your customers. Instead of a countdown that simply reveals a result, customers tap to spin a prize wheel - building anticipation and making every visit feel rewarding, whether they win or not.

Customers can see all possible prizes displayed on the wheel before they spin, which creates excitement and gives them a reason to keep coming back.

How the Odds Work

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The number of slices on the wheel determines the odds of winning. Each slice represents one outcome - either a prize or a "no win" result.

Note: If your wheel has 10 slices and 5 of them contain a prize, customers have a 50% chance of winning on each spin. You have full control over the balance between winning and non-winning slices, so you can fine-tune the odds to match your promotion goals.

For more tips on structuring your prizes effectively, see Instant Win - Best Practices.

Best Practices

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Slice Count

We suggest using 18 slices or fewer. Exceeding this can make the wheel feel cluttered and harder for customers to read at a glance.

Prize Names

Keep prize names short and clear - aim for 2–4 words per prize. Long names get compressed on the wheel and become difficult to read.

Note: Use names like "Free Coffee" or "10% Off" rather than "Get a Free Medium Coffee with Any Purchase."

Creating the Spinner Wheel

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Step 1: Enable the Spinner Wheel Settings

① Sign into http://portal.tapmango.com

② Navigate to Instant Win and click the Settings button.

③ Toggle Use Instant Win Spinner Wheel to the on position.

Once enabled, you'll see additional configuration options appear:

• Number of Slices - The total number of slices on the wheel (we suggest 18 or fewer). When you build your
• Inactivity Timeout (sec) - How long before the spinner resets after inactivity.
• Require Contact Info - If enabled, only customers who have one form of communication enabled (SMS/Email/Push) can play the Instant Wheel. (we recommend leaving this disabled for most cases)

Step 2: Save Your Settings

④ Once you've adjusted the settings to your liking, click Save.

Step 3: Create Prizes

⑤ Click + Create a Prize. You will see 4 Setting options to set up your prize:

• Audience - Select the locations that this prize will be available to
• Prize Type - Will winners receive points or a voucher?
• Spinner Slices - Of the total slices on the wheel (set in Step 1), how many should be designated as prize slices?
  • Prize slices can also be assigned a different color from the rest of the wheel in this section.
• Prize Name - How should the prize name appear to customers?

Step 4: Activate Your Prize and Save

⑥  Once each section is complete, toggle on the Active Status setting to active the prize and then click Save.

FAQ

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How do the number of slices affect winning odds?

The number of slices is the odds denominator. For example, if you have 10 slices and 5 of them are prizes, your customers have a 50% win rate. Increase the total slice count or reduce the number of prize slices to lower the odds, and vice versa.

What happens if I use more than 18 slices?

The wheel will still work, but prize names may become cramped and harder for customers to read. We suggest keeping it at 18 or fewer for the best experience.

Additional Questions?

As always, if you have any additional questions that aren't covered in this guide do not hesitate to contact us and we'll be happy to help.