Tablet Training Videos

This guide will get you up and running with your TapMango tablet. Watch the videos below to see what your customers experience and what your cashiers do during a sale, then check out our tips for day-to-day use.

⚠️Before You Begin

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Important: Make sure your tablet is plugged into a wall outlet and turned on before you begin. For initial hardware setup, see our Quick Start Guide.

Customer Side

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This video walks through what your customers see when signing up, checking in, and redeeming rewards on the tablet.

0:00 - Introduction	1:37 - Creating a test account
0:52 - Ways to Sign In / Sign Up	2:13 - Customer account
1:20 - Breakdown of the TapMango screen	3:24 - How to redeem a voucher

Merchant / Cashier Side

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This video walks through what your cashiers do during a sale - entering purchases, issuing rewards, managing customers, and more.

0:00 - Purchase tab	2:50 - Customer tab
0:27 - Entering a purchase example	3:43 - Adding a customer to a group
0:50 - Loading / paying with Store Wallet	4:15 - Entering a friend referral
1:17 - Assigning a tag	4:47 - Merging an account
1:48 - Products button	5:18 - Creating a gift card
2:07 - Rewards tab	5:40 - System menu (quit / reload)
2:23 - Issuing a voucher

Tablet Tips

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Exiting the TapMango App

The TapMango app is pinned to the screen while running, so customers and staff can't accidentally close it. To exit the app, follow these steps:

① Tap the screen quickly 3 times and select Quit.

② Enter the password 999999.

Note: This password is for staff use only - we suggest keeping it private from customers.

Seeing an Error When Opening the App?

Check your Wi-Fi connection - the most common cause is the tablet not being online.

You can also try forgetting your wifi network and re-entering the password to reconnect.

Next Steps

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Once you're comfortable with the tablet, head over to the Portal Training Video to learn the merchant portal.

Other helpful guides:

• How do I send my customers an announcement or promotion?
• How do I update my rewards?
• What are Vouchers?
• How do I create Customer Groups?
• Portal FAQs
• Tablet FAQs
• Troubleshooting & Technical Support

Additional Questions?

As always, if you have any additional questions that aren't covered in this guide do not hesitate to contact us and we'll be happy to help.