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Gift Cards - Create Via Portal
Gift Cards - Create Via Tablet
How Do I redeem Gift Cards?
Gift cards can also be redeemed for existing customers. This must be done on the tablet. If you have a customer come in who already has a rewards account then use the following process for redeeming a gift card
Have the Customer Check In
Either tell the customer to scan their existing tag on the tablet, or enter their phone number. You can also use the find option on the TapMango tablet to search for them.
Once the customer is selected, bring the table to the cashier side and select Gift Cards.
Redeem
Just select the Redeem Gift Cards option, enter/scan the tag, and confirm.
- If you're on the desktop application you'll be asked to enter a tag number.
- If you're on your tablet you'll be able to scan the keytag number
Example Flow Of Redeeming
What happens Next?
After redeeming the value of the card is added to your existing customer's account. The keytag is now a claimed gift card and cannot be used anymore and should be disposed of.
What if the Gift Card was scanned already?
If the customer had scanned the gift card already and registered an account, or was given an anonymous account you'll need to merge the customer records. For information see the guide below. In this case search for the customer by keytag number on the gift card when merging.
Questions?
As always, if you have any additional questions that isn't covered in this guide do not hesitate to contact us and we'll be happy to help.
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