Tablet is loading slow

Sometimes the tablet may be loading slow, or taking what you feel is too long to go from one page to a next. Usually this is due to connection quality.

Before proceeding you'll want to make sure your tablet is connected to Wi-Fi.

There's many reasons that you might have a slow tablet. Some of them overlap with our connection issues article as well.

Below are the common reasons this could happen:

Poor Connection

The tablet could just have a poor connection. This could be for a few different reasons:

Use a private network

If you have the choice, use your Stores own private Wi-Fi

• A guest network can result in low speeds because any customer could be on it taking up bandwidth
• A public network, such as the coffee shop next door could have a poor signal, or also be congested - these networks are designed to limit speeds for customers connecting as well to avoid abuse

Make sure the router is in range

The farther the router is from the device the weaker the connection, and potentially more difficult it will be to receive or maintain a connection. Wi-Fi is awesome, but does have a limited range

• Most routers will have a max range of 150-300ft
• Older routers, or older network types can have less than this

The router could be obstructed

Wi-Fi isn't invincible. Physical objects between the router and your tablet can cause the connection to be weaker, and therefore slower.

• Multiple walls can cause a weak signal
• If your building has a heavy concrete foundation in the walls you may need to look into moving the router (Wi-Fi hates concrete) 
• Metal can weaken the signal a lot.

It could be something interfering with the signal

It's possible that something near the tablet or router is causing a problem with the connection. 

• Nearby devices running Wi-Fi, or other wireless techologies may interfere with the connection the tablet receives. ex:
  • Cordless Phones
  • Bluetooth devices
  • Microwave ovens
  • Other tablets
• Metal objections nearby, depending on the size and shape could cause a weakened or inconsistent signal and therefore slow speeds.
• Other Wi-Fi networks could cause issues
  • Wi-Fi actually takes up space in the air
  • If there's too many nearby routers the Wi-Fi can be 'fighting' for space (malls and shopping plazas would be the worst for this)
  • Changing the Wi-Fi's channel may solve this - you may need to consult your ISP, Network Admin, or Router Manufacturer to find out how to do this. We can try and help - but it's difficult to say without knowing what the router is.

It might be the router

Your router is the device that supplies the Wi-Fi signal to the tablet. Sometimes it could be something simple with the router. The quickest fix and way to test is to power cycle the router.

But my other devices connected are fine!

It's possible you're not having an issue with anything else. It's entirely possible, the longer a modem or router stays on, that it can start having a connection issue with a single device.

How do I power cycle the modem and router?

1. Go to where your store's modem and router is located
2. If you have a single unit - for both the modem and router you'll need to unplug it.
3. If you have two separate units - both a stand alone modem and router - unplug both
4. Wait for at least 10 seconds then plug the equipment back in
5. This process will take 30-60 seconds. Your internet will slow come back on
6. Once you're able to verify it's on again (check another device's connection like Wi-Fi on your phone
7. Try to connect your Wi-Fi again - you may need to press and hold the connection and select 'forget' and re-enter the password.

Your network could be congested

Another reason is something is happening on your network that's taking up all the bandwidth, or space. There's many things that can cause this. Check the following list for some ideas:

• Too many devices are connected
• Security cameras that stream video to a remote connection
• Music or video streaming
• Staff using store wi-fi on personal devices
• Other downloads on the network
• Customers connecting to the network (why we recommend your store's private network)

How do I test if this is the problem?

If you go down this list and find that you setup has one of these items, you can test if it's causing the problem by disconnecting the other devices from your network and see if the tablet's speeds improve.

My Connection is still slow!

If you've gone through all of the above and still have trouble with your connection don't worry! This can happen sometimes, but it's rare. If you do continue to experience this issue then please contact us for further assistance.