Customer Data - Handling Erasure Requests

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Customer Data - Handling Personal Data Requests

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Customer Data - Customer Privacy Options

How Do I Request An Erasure of Customer Data

A customer may request the erasure of their personal data. If they do you can do this under the customer privacy options under their details page on http://portal.tapmango.com

This request is submitted by selecting Request to Erase Personal Data. This will send a request to our customer support team for review and processing.

How Long Does this Take?

Typically a request will be answered within 1 business day. TapMango support will reach out to the account holder of the business and confirm the deletion request wasn't done in error. 

What's Removed?

In addition to the customer record being made inactive, when a customer data erasure request is processed the following is removed:

• Customer Name
• Customer Email
• Customer Phone Number
• Customer Notes
• Body Content of Email, Text, and Push Notifications sent to the customer.

Is this Permanent?

Yes.

When we process a customer erasure request the purpose is to erase the customer's information from your business, and our system. Because of this we cannot recover the data once a request has been processed, and confirm with you, the business owner, that the request should happen.

Questions?

If you have extra questions don't be shy and talk to us and we'll be happy to help!