Reports Explained

What are reports?

Reports are useful tools for viewing how your business is using TapMango. This means being able to view for an example, how many points/rewards/vouchers are being used or seeing your customer list. Here are the different types of reports that we currently offer: 

Revenue Boost Report	Displays any voucher/point redemption, instant deal purchases, wallet load, and friend referrals. More info here:  https://tapmango.zendesk.com/hc/en-us/articles/360020006572
Customer List Report	Displays all existing customers in your database with their unique customer ID, Name, Email, Phone, Points, Lifetime Points, Wallet Balance, Yes/No to having the mobile app, registration date, last check-in, location, and last device that they were checked-in.
Customer Sign Up Report	Displays customers who have signed up within a given period
Customers With Groups Report	Displays all customers who are in a customer group
Customer Summary Report	Displays a summary of customer activity within a given period
Customer Detail Report	Displays customer activity within a given period
Customer Satisfaction Report	Displays customer satisfaction score for Net Promoter Surveys
Customer History Report	Displays detailed customer history of customer activity
Customer Winnings Report	Displays customer winnings from Instant Win
Customer Redemption Report	Displays customers who have redeemed vouchers/points within a given period
Vouchers Redemption Summary Report	Displays how many vouchers were redeemed within a given period

Customer Notification Summary Report	Displays the number of Push notifications, SMS texts, and emails that were sent out within a given period
Customer Notification Detail Report	Displays actual Push notifications, SMS texts, and emails that were sent out within a given period
Customer Referral Report	Displays customers who were referred by another customer within a given period
Customer Sales Report	Displays sales that were made within a given period
Customer Check-ins Report	Displays check-ins within a given period
Customer Wallet Report	Displays transactions from the wallet within a given period
Customer Wallet Summary Report	Displays total amount of credit (funds added to wallet) total debit (funds used from wallet), and total amount of wallet funds for all customers
Voucher Redemption Report	Displays total number of voucher redemptions within a given period
Instant Deal Purchase Report	Displays all Instant Deal purchases within a given period
Gift Cards Report	Displays all claimed gift cards within a given period

Gift Cards Redemption Reports	Displays all redeemed gift cards within a given period
Product Purchase Summary Report	Displays product purchases within a given period
Product Purchase Report	Displays customers who have purchased products within a given period
Cross Location Points Report	For multi-locations, displays which location owns another location points
Mobile Sign Up Report	Displays mobile sign-ups within a given period

 

How do I run a report?

First, navigate to Reports.  

Run the report you want and fill in any sections like location, customer group, start date, or end date.
Results appear once you've hit run - as a note, some reports take longer than others. Please be patient!

Questions?

If you have extra questions, don't be shy and talk to us - we'll be happy to help!