Order Settings & Fees

 

Order Settings

TapMango's ordering solution provides additional settings to customize your ordering options. These options are available for you to adjust yourself and can be toggled off or on at anytime.

Where do I go to Manage my Settings? 

To adjust the settings for your ordering you'll need to navigate to the location group you wish to change the settings for.

• On portal.tapmango.com select Orders > Catalog
• Select the location group that has the location you'd like to make the adjustments
• Select locations then the location you want to adjust

Tax

The tax rate setting is the percentage of tax that the customer will be charged on the order. The two options are the tax name and the percentage.

• Tax Name is the name which will appear on the customer's receipt for the tax.
• Tax Rate is the percentage of tax which the customer will be charged

Ordering Options

TapMango offers various ordering options which your customers can take advantage of. They are outlined below.

• Order Ahead
  • This option is for allowing customers to order ahead of time. If enabled, customers can order into the future. This will also allow customers to order days in advanced
• Curb Side Pick Up
  • This option is for allowing customers to pick up their order curb side. A customer will be asked to enter in their vehicle details and will be given an option to alert the business they have arrived
• Disable In-store Pick Up
  • When enabled, this option will prevent customers from ordering to pickup in store. This is useful if you want to direct customers to ordering curb side or via delivery
• Delivery
  • This option allows you to offer delivery. TapMango offers an integration with Doordash Drive, but you can also offer self delivery
  • Once enabled, you will be given an option for either Self Delivery, or Third-party Delivery
• Self Delivery
  • Self Delivery includes two options:
    
    • Minimum Order Total for Delivery - This allows you to set the minimum order amount before a customer can place a delivery order
    • Delivery Zones - This allows you to set delivery zones and a respective fee for each zone. The delivery zones determine how far a customer can be for the delivery to be accepted
• Third-party Delivery
  • Third-party Delivery is an integration with Doordash Drive which will handle the delivery. For setting this up, please contact TapMango for assistance.

Tips

The Tip option allows you to set some default % tips which are option boxes on the checkout screen for your customers to apply a tip quickly. Aside from the default options, the customer has the option to enter in a custom tip amount if they so choose.

You can adjust the default % or can disable tipping entirely.

Fees

TapMango's ordering solution provides you a way to implement additional fees on orders. This is useful for controlling your costs and accounting for overhead in a way that's transparent to customers.

Where do I go to Manage my Fees? 

To add or edit fees for your ordering you'll need to navigate to the location group you wish to add a fee for.

• On portal.tapmango.com select Orders > Catalog
• Select the location group that has the location you'd like to add fees for
• Select locations then the location you want to add a fee for

How Do I add or Edit Fees? 

Adding or editing your fees is pretty simple.

• Select the location you want to add or edit fees for
• Scroll down to the Fees section
• Scroll down and you should see a fees section.
• Select +ADD FEE
• In the box that pops up enter the following info:
  
  • Fee Type (Processing or service fee)
  • Fee Name
  • Calculation Type (Percentage of sale, or flat amount)
  • Fee amount (if percentage then the value as percent, of flat then the value as a dollar)
  • If the fee should be charged tax or not
• When finished click Add
• Save AT THE BOTTOM WHEN DONE.

Adding a credit card processing fee of $0.25

If you're editing a fee you repeat the same, but instead click the 3 dots next to an existing fee then click 'edit'

Changing credit card processing fee from $0.25 to 2%

Different Fee Types

Basic Rules

• Fees are location based and must be set for each location
• You may only have a single type of extra fee per location (ex: you cannot have 2 processing fees for one store)

Types of Fees

The type of fee is designed to communicate to your customer what the fee is for, as well as allow you to organize things better. The fee types do not change how the fee is charged though. Just how you classify it. Ultimately, how and what fees you choose to charge will be up to you, as a store owner.

Processing Fee	This is more of an order processing fee - typically used to cover the costs of credit card or payment processing
Service Fees	This is typically used to cover handling charges. Ex: If you have a more complicated ordering process for your pick-up options and this requires some extra work for staff, a service fee may be ideal.

 

Additional Questions?

As always, if you have any additional questions that isn't covered in this guide do not hesitate to contact us and we'll be happy to help.