Managing Your Memberships

Promoting Your Membership

Once your membership has been created, you will need to promote it to customers. 

1. Campaign: Send a Text/Email/Push Notification message to your customers notifying them that Memberships are now available. Be sure to include instructions on how they can sign up to the membership. You can include links to download the app or to the memberships URL
   • Ex. 1: Memberships are now available at [[COMPANY_NAME]]! Download our app to see what we're offering! [App Download Link]
   • Ex. 2: [[COMPANY_NAME]] is introducing MEMBERSHIPS!! Download our app to sign up or click this link: [Membership Link]
2. In-Store: Create posters and table flyers in store letting customers know about the membership plan. You can include a QR code to the app or to the membership webpage to to make it easier for customers
   • we can assist with this - let your account manager or TapMango support know you'd like to create a poster
3. Social Media: Whether it's Instagram, Twitter, Facebook, etc. you can pin direct links to your app and membership website to make redirecting customers easy

Where Can I Find Links to the Membership and the App?

Click to enlarge image	Click the Promote button at the top of the portal to copy and share the direct link with your customers via social media or campaigns!
Click here to enlarge image
Click here to enlarge image	If your account has the branded mobile app, memberships are promoted on the Home tab. Customers can click See Membership to view the benefits and cost before purchasing, or browse other memberships you have available.

Membership Statuses

We have created some statuses to help identify the ‘availability’ of a membership. These can be found under Memberships > Manage Memberships:

• • ACTIVE - Membership is live and customers will be able to see it in the URL and app for purchase
  • ACTIVE HIDDEN - Membership is live but not available for purchase. If customers have already purchased this membership, it will continue to auto renew for them. 
  • SUNSETTED - Merchant has chosen to end the membership. All customers in the membership will continue to have access to their benefits until the end of their billing cycle.

             

Customer Statuses

We have created some statuses to help identify the ‘standing’ of a customer’s membership. These can be found under Memberships > Members:

• ACTIVE - Customer’s last billing for the membership went through
• SUSPENDED - Customer’s last billing did not go through. They have one week to update their payment profile.
• CANCELLED - Customer has cancelled the membership. They can use their benefits up until the end of their billing cycle.
• ENDED - The membership was either sunsetted by the merchant or the customer did not update their payment profile when they were in a SUSPENDED status and they are no longer apart of the membership.