How Your Customers Manage Their Memberships

Now that your memberships are live your customers can purchase and manage their memberships online or through the branded mobile app*. This guide covers the workflow your customers will experience when purchasing or canceling a membership subscription.

Learn how to create a membership or manage existing memberships.

*TapMango Account requires the branded mobile app add-on.

Contents

1. Purchase Memberships
2. Canceling Memberships
3. Updating Payment for Memberships

How to Purchase a Membership

Your customers can purchase memberships through the branded mobile app or the direct web link.

The process to purchase memberships in-app and the web link are identical.

Below is the workflow for customers purchasing a membership:

• When a membership is selected, customers can see the cost per membership period, more details, and all the benefits included in the membership period.
  This information is from the Long Description and Benefits fields when the membership was created.
• After clicking Purchase Membership, the customer is prompted to log in using an email and password. If the customer only has an in-store loyalty account, they'll first need to click 'Already have an in-store account? Click Here' to link their account to the membership portal.

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Click here to enlarge photo

• After signing in or linking their in-store account, the customer will see the total cost of the membership including taxes.
  By clicking Start My Subscription the customer agrees to enroll in a subscription with auto-renewals and accepts the Terms of Service and Privacy Policy of your business, loyalty program, and memberships.
• On the next page, the customer is prompted to add their payment information and click Start My Subscription $XX.XX to complete the purchase.

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Click here to enlarge photo

How to Cancel a Membership

Customers may cancel their membership anytime through the app or memberships webpage by selecting the active membership and clicking Cancel Membership. The process to cancel memberships in-app and the web link are identical.

Below is the workflow for customers canceling a membership:

• Customers are shown what benefits are lost at the end of the membership period and must select a reason for cancellation before they can select Confirm Cancelation.
• Once the customer has confirmed cancellation a pop-up will appear confirming benefits will remain active until the end of the membership period.
  Customers are brought back to the membership where they can see it's now canceled and the exact date the membership expires.

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Click here to enlarge image	Click here to enlarge image

Updating Membership Payment Method

Customers can update the credit card used for recurring membership payments by selecting Update Card on the membership details page. If a customer is subscribed to more than 1 membership updating the payment method for 1 updates it for all memberships.

Questions?

If you have any questions about TapMango Memberships that aren't covered in this guide please don't hesitate to reach out to your account manager or a member of the support team by:

• Phone [phone]
• Email [e-mail]
• Start a chat