What is Service Desk?

 Service Desk is a feature which enables you to have a one on one, back and fourth conversation with your clients over text messaging. The feature will enable you to message your customers, individually, from the TapMango portal. To see how you would message a customer check out our How to message an individual customer article!

This feature enables you to:

1. Text customers from the computer, saving you time writing messages
2. Use a different cell phone number than your personal one
3. Track, view, and archive conversations with your customers

This is great for reminding your customers about appointments!

This feature requires an initial setup from TapMango. If you would like access to this feature, we would be happy to set it up!

Reach out to your Account Manager or send us an email at [e-mail]

Additional Questions?

As always, if you have any additional questions that isn't covered in this guide do not hesitate to contact us and we'll be happy to help.