The TapMango wallet is an optional feature. If you're unsure if this feature is active please contact TapMango Support for assistance.
What is the Wallet?
The TapMango wallet works like a form of store credit. While we don't directly speak with your point of sale, or your store finances it's a great way to track and award store credit to customers.
The wallet works like a digital gift certificate. So instead of customers having a piece of paper you would physically mark an amount down, and have signed off by a manager it's all tracked on the rewards system.
How do I use the Wallet?
TapMango Tablet
The wallet is managed via the cashier side of the tablet.
Add to Wallet
After you have a customer loaded navigate to the purchase tab, select the 'Add to Wallet' button, enter the amount and tap GO.
- The wallet amount will be increased.
- Points are not added when adding to the wallet.
- You cannot increase the wallet more than your account's limit.
- If you are unsure of what this is contact TapMango Support to inquire or increase this limit.
Pay From Wallet
After you have a customer loaded navigate to the purchase tab, select the 'Pay From Wallet' button, enter the amount and tap GO.
- The wallet amount will be decreased
- Points are only added when customers spend money in their wallet
TapMango Portal
The wallet is managed via the customer section, on a customer's details page.
Add to Wallet
After you've navigated to your customer's details page click '$ Amount', enter the amount, click Load Onto Wallet, save and confirm.
- Wallet will be adjusted
- No Points will be added
Pay From Wallet
After you've navigated to your customer's details page click '$ Amount', enter the amount, click Pay From Wallet, save and confirm.
- Wallet will be adjusted
- Customer will earn points
Why use the Wallet?
There's several reasons you may want to use the wallet. In the most basic form it's a means to lets customers have a credit associated with their account.
Pay In Advance
The wallet can be used to pay in advance. You can allow customers to pay money today and load their wallet. Then the customers can come back later and use this money. The advantage is you got your money a week ago, and the customer is now tethered to your business.
Instant Deal
A huge part of instant deal is selling store credit. So your customers can purchase store credit in advance at a reduced rate and it's up to them to come into the store and use it.
See our instant deal video tutorial for more information on this feature.
Bonus Points
You can further in crease customer engagement and retention by offering bonus points on wallet purchases. TapMango allows you to configure the points by dollar earned off wallet payments differently than regular payments. Click here for information on changing this value
We see a lot of success with merchants that offer slightly more points per dollar on wallet expenses. Example - if you normally give 5 points per dollar, give 6 points per dollar on the wallet. Now you can tell customers if they pre-load money they earn points faster.
Gift Cards
Gift cards also use the wallet. See our gift card tutorials for more information on TapMango Gift Cards
Questions?
If you have extra questions don't be shy and talk to us and we'll be happy to help!
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