Campaigns - Trigger Index

Related Articles:

Campaigns - Feature Overview

---

Campaigns - Creating a New Campaign

---

Campaigns - Triggers and Actions

---

Campaigns - Creating a New Campaign Activity

What Are Triggers? 

Triggers are the how in your campaign activities - what has to happen to make something happen. TapMango offers a variety of triggers that operate in different ways, and can be used to accomplish different things.

Trigger Restrictions

Individual campaigns can be restricted to groups or locations, but so can triggers.

A trigger can be targeting a single location, or single group of customers.

What Triggers Are Available?

Time Based Time based triggers work based on an amount of time that has passed from a specific event. This type of trigger is ideal for scheduling an action to happen, or delayed based on an event.

Trigger Name	When Trigger Runs
On Specific Date	Immediately. At the Specified date and time.
N day(s) before Customer's Birthday	Daily. The number of days selected before* the a customer's provided birthday Note: When this trigger is first activated, it will target customers whose birthdays fall within the window of days specified (e.g. '7 day(s) before Customer's Birthday' would target customers with a birthday <=7 days from the time the trigger is activated).
N day(s) after customer's last product purchase	Daily. The number of days selected after the last purchase of any tapmango product
N day(s) after a customer purchased 'X' product	Daily. The number of days selected after the purchase of the specified tapmango product
N day(s) after customer's last payment	Daily. The number of days selected after the last payment logged into TapMango (dollar amount recorded)
N day(s) after Customer Signs-up	Daily. The number of days selected after the customer signs up for your rewards program
N day(s) after customer's last check-in	Daily. The number of days selected after the customer's last check-in
N day(s) after a customer is added to 'N' group	Daily. The number of days selected after a customer is added to the specified group Note: Filtered customer groups will not activate this trigger.

Event Based Event based triggers happen when the specified event happens. Some of these triggers happen immediately while others happen on a daily basis. This type of trigger is ideal for a non-specific reaction or when a customer must meet specific requirements.v

Trigger Name	When Trigger Runs
When Customer achieves N points	Immediately. When a customer has reached a specific point balance for a specified period of time.
When Customer achieves N lifetime points	Immediately. When a customer has reached a specific lifetime point balance for a specified period of time
When Customer Checks-in N time(s)	Immediately. When a customer has checked in a specified number of times. This trigger can repeat.
When Customer Checks-in N Days In a Row	Immediately. When a customer has checked consecutively for a specified number of days.
When Customer Signs-up In-Store	Immediately. When a customer signs up by SMS, Point of Sale Import, In-Store Tablet, or is created manually on portal.tapmango.com
When Customer Signs-up On Mobile App	Immediately. When a customer signs up through the TapMango Mobile App, or your Branded TapMango Application.
When Customer Signs-up Online	Immediatly. When a custome signs up through your online sign up page.
When Customer Signs-up Online with Tag	Immediately. When a customer creates an online account through customer.tapmango.com using the email and keytag the customer registered with in-store
When Customer Refers N Friend(s)	Immediately. When a customer successfully refers a specified number of friends. This trigger can repeat.
When Referred Friend Enrolls	Immediately. When a customer signs up from being referred by a friend. This trigger will replace other when customer signs up triggers.
When Customer Imported	Immediately. When a customer is imported to the TapMango system by the customer success team.
When Customer Downloads Mobile App	Immediately. When a customer begins using the TapMango Mobile application with your store. This is in addition to When customer Signs Up on Mobile App.
When Customer Completes Profile	Immediately. When a customer successfully completes their online profile from the special tag [[ONLINE_SIGN_UP_URL]]
When Customer Purchases 'X' N time(s)	Immediately. When a customer purchases a specified TapMango Product a specific number of times. This Trigger Can Repeat.
When customer collects 'N purchases of 'X'	Immediately. Create a punch card program by specifying a specific TapMango Product and the number of times a customer must purchase it. See trigger for additional settings.
When Customer Purchases Product from Category 'X' N time(s)	Immediately. When a customer purchases products in a specified TapMango Product Category a specific number of times. This Trigger Can Repeat.
When Customer Makes N Payment(s)	Immediately. When a customer has a specified number of 'payments' (dollar amount entered) into the system. This Trigger Can Repeat.
When Customer Purchases Instant Deal	Immediately. When a customer successfully purchases a specific instant deal. This trigger can repeat.
When Customer Redeems Reward 'X' N time(s)	Immediately. When a customer redeems a specific reward a specified amount of times. This trigger can repeat.
When Customer Redeems Voucher 'X' N time(s)	Immediately. When a customer redeems a specific voucher a specified amount of times. This trigger can repeat.
When Customer Wins 'X' N time(s)	Immediately. When a customer wins a specific instant win prize a specified number of times.
When customers wallet balance goes below N	Immediately. When a customer's wallet balance falls below a specified amount. This trigger can repeat.
When Customer Opts In	Immediately. When a customer opts-in to receive text messages.
When Customer is Added to 'X' Group	Daily. When a customer is added to a specified group. This trigger can repeat on a specified interval, and specified number of times. Note: Filtered customer groups will not activate this trigger.
When Customer is near your store	Immediately. When a customer using the mobile application has passed through a specified radius surrounding your store a specified number of times.
When Customer posts on Facebook	Immediately. When a customer completes a facebook post. This Trigger can repeat.
When Survey Response is Received	Immediately. When a customer responds to a net promoter survey at a specified response range. This trigger can repeat.

Additional Questions?

As always, if you have any additional questions that isn't covered in this guide do not hesitate to contact us and we'll be happy to help.