Registering Customers Through Toast Integration

This guide explains how to register new customers in TapMango directly through your Toast integration - no TapMango tablet required for the registration itself.

⚠️Before You Begin

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Important: Your Toast integration has a Quick Registration Code set - by default this is 0. If 0 is not working, contact your account manager or our support team to update it.

Registering a Customer Through Toast

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Step 1: Enter the Customer's Phone Number with the Registration Prefix

① Select the Rewards option in Toast. A pop-up will appear prompting you to enter a phone number.

② Enter the customer's phone number prefixed with your Quick Registration Code (default: 0).

 For example: if the customer's number is 855-208-0020, you'd enter 08552080020.

Note: Always confirm the customer's number before submitting. If a typo is made, a duplicate account will be created. You can correct it in the TapMango Portal or by retrying with the correct number.

Step 2: Customer Account is Created

If the customer does not already exist in TapMango, there will be a brief pause while the account is created.

The customer will immediately receive a text message asking them to opt in to your rewards program messages.

SMS Consent

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When a customer is registered directly through Toast, they are automatically created in TapMango's system and sent a text message from a short code asking them to enroll to receive messages.

What's important is that the customer texts back YES - without this, they will not receive your text message promotions.

Important: We cannot assume SMS consent on a customer's behalf - opt-in is legally required. If a customer doesn't reply, you can re-send the consent message from the TapMango Portal, or the customer can check in on the TapMango tablet and consent via the form.

Things to Consider

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A Customer Account is Always Created

Any number prefixed with your Quick Registration Code will trigger account creation - we cannot validate whether the number entered is a real phone number. If there's a typo, you'll need to correct the account in the TapMango Portal or create a new one by retrying with the correct number.

SMS Consent Must be Obtained

Customers must respond YES to the enrollment text they receive. This is a legal requirement - we cannot opt anyone in automatically or based on consent status in Toast. This is also why confirming the customer's number before submitting is so important.

No Tablet Means No Rewards Shown

While we strongly encourage using the TapMango tablet for the best customer experience, this registration method does work without one. Keep in mind that without a tablet, customers will not be able to view their points or access features such as Online Review Boost, Instant Win, or Post To Facebook.

Additional Questions?

As always, if you have any additional questions that aren't covered in this guide do not hesitate to contact us and we'll be happy to help.