Delivery

TapMango's online ordering platform supports in-house delivery or it can integrate with Uber and DoorDash's white-label delivery services, Uber Direct and DoorDash Drive.

Video Tutorial

Turning On Delivery

To use delivery you'll need first to turn on the delivery feature.

Check out our guide about turning on delivery and managing your delivery fees for more information.

How Does Delivery Work?

TapMango provides the delivery experience - but doesn't provide the actual delivery service. You'll still need to have your own drivers, or work with a 3rd party company that handles pickup and delivery from your store.

What your Customers do

• Choose a location the order will be placed at (if you have only one location, this step is skipped)
• On the Order Ahead screen customers will first be asked:
  • Pickup Time
    • Today / ASAP
    • Future
  • Order Method
    
    • Pickup
    • Delivery
• When customers select Delivery as their pickup method there will be a new prompt
• Customers may enter a delivery address or select from one they've used before.
• If the customer's delivery address is within a supported zone (see delivery setup for more info) then they will be told the fee. If not, they will be told they cannot order delivery to that location.
• Complete the order as normal
• After placing the order the order status will show delivery progress. The customers will be able to see the status updates you send them
  • Ready For Delivery
  • Out For Delivery

Ordering Options

Delivery Options

Delivery Order Status

What you and your staff do

• You'll receive an order notification as normal on your tablet's cashier side
• This order will have a new notification type DELIVERY
• When this order is selected, the delivery info will display (what your customer entered plus the address) and the order can be accepted as normal
• Complete your order as normal. When it's finished you can update the status as READY FOR DELIVERY
• This will update the Customer's order as Ready For Delivery
• When your staff leaves with the order, or your driver arrives to pick up the order you can select to change the status to En Route 
• This will update the Customer's Order as Out For Delivery

A New Delivery Order Arrived

Delivery Order Details

Order That's been marked en-route

What Your Driver/Staff Do

Check out our driver accounts guide for information on setting up drivers

• Once the order is picked up it's the Driver's job to deliver it.
• The driver can use app.tapmango.com to access the ordering screen
• Using a login provided the driver will only see orders they've been assigned/picked up
• The driver can select the navigation icon to bring up the route in their default map application with directions
• The driver can also see any additional instructions your customer provided
• Once the driver has dropped the order off to the customer the drive can update the order by making it complete, with the checkmark. 

An Accepted Order

Marking an Order Complete

Questions?

If you have extra questions don't be shy and talk to us and we'll be happy to help!